All items are dispatched using Royal Mail or Parcel Force.

Items up to the value of £50 are sent using Tracked 24 or Tracked 48 services.

Custom items and items over £50 are sent Special Delivery - This will be next working day delivery by 1pm.

In all instances you will be provided your tracking code either in the dispatch email or if it is a custom order where we have been communicating - email/ instagram / whatsapp

This is for pre made art items.

If an item has arrived damaged please get in touch with photographs within 7 days of receiving the item.

If you have changed your mind please return items packaged securely in their original packaing or other suitable packaging. They must be received back unused and in sellable condition within 10 days of delivery.
You are responsible for the cost of returns postage. We are able to provide a postage label but you will be required to take a QR code to the post office - this cost of postage will be deducted from your refund.

Refunds will come back to you via the method you have paid - if you paid through paypal they will come back to paypal. If you paid by card they will come back to your card.

Due to the individual nature of custom items we are unable to offer returns on these items.

At time of booking you are asked to pay a deposit to secure your slot - this deposit is none refundable.

If you need to change dates - if we are able to we will always do our best to accomodate a date change.

If you need to cancel - unfortunatly we are unable to return your deposit.

If you have already sent your items but work has not started we will return them to you.

If painting or sewing work has already started - and you have paid the final balance we may not be able to cancel.